Complaints and Suggestions Policy
At Ohel Zedikim, we are committed to providing high-quality services and support to all who engage with us. We value your feedback and welcome both complaints and suggestions to help us improve. This policy outlines how we handle complaints and suggestions.
1. How to Make a Complaint If you have a complaint about any aspect of our services, staff, or activities, please let us know by: Emailing us at [Insert Contact Email] Calling us at [Insert Phone Number] Writing to us at [Insert Address] We aim to acknowledge all complaints within 5 working days and provide a full response within 20 working days. 2. How to Submit a Suggestion We also encourage suggestions for improving our services or programs. You can submit suggestions by: Emailing us at [Insert Contact Email] Using the suggestion box at our physical locations 3. Our Commitment All complaints will be treated seriously, with fairness, and in a confidential manner. We are committed to resolving complaints efficiently and to using feedback to improve our work.